On Thursday 17th March, we were joined by an expert panel to discuss how to retain and support your Primary Care workforce.
The panel was comprised of a selection of experts from across the healthcare landscape:
During the session, we discussed the topic of burnout, and explored how encouraging conversation and not implementing a one-size-fits-all approach when it comes to supporting employees makes a big difference. Our panel then shared actionable ways to improve staff wellbeing with real-life examples.
Here are six key takeaways from the session.
As we slowly see the other side of Covid-19, the impact it's had on our Primary Care workforce is clear. Burnout is a critical issue, and many are struggling to maintain a good work-life balance.
Healthcare organisations are faced with an immeasurable and growing workload, while being understaffed, with GPs working 11 hour days on average.
As a result, the health and social care sectors have been facing recruitment and retention difficulties:
Simon Shepard let the numbers speak for themselves: last year, 27,000 people left the NHS. He explained that from his experience, people often aren't aware of how much burnout is affecting them until it’s too late.
Dr Natasha Behl identified similar issues within Birmingham and Solihull CCG, and shared how the last two years really challenged them. As a result, they re-evaluated the ways they were supporting staff with initiatives to address burnout, and offered more comprehensive training opportunities. She shared that 20% of their GPs are over the age of 55, which presents a workforce challenge and increases the urgency of implementing a support system for younger staff.
Dr Emma Hammilton reinforced their words, explaining how important it is to think of the consequences of saying “yes” too much.
The increase in demand has been unprecedented over the past 2 years and there hasn't been a corresponding increase in supply, making it very difficult for clinicians to maintain a good work-life balance.
3. You can adopt good practices to retain and support your primary care workforce
The speakers shared four key pieces of advice for any organisation looking to support staff with burnout:
“There is a value and power in speaking to others, we’re all going through the same challenges.”
Dr Natasha Behl
Dr Natasha Behl and Ravy Gabrria-Nivas shared how supporting their workforce's health and wellbeing was a top priority. They implemented various programmes and initiatives, which in turn led them to be the only system in the UK that has increased their GP numbers by 19.5%.
Birmingham and Solihull CCG reviewed a clinician’s career at each stage, and launched a new career development scheme that supports their GPs, practice managers, pharmacists and nurses throughout every stage of their career.
The scheme provides their workforce with access to:
“We want to empower clinicians, give them some space and let them take back control.”
Ravy Gabrria-Nivas
Dr Emma Hamilton explained how the Thistlemoor Medical Centre has also taken steps to tackle burnout and promote professional development and wellbeing.
Within their training programme, the medical centre provided two types of sessions to support their workforce:
One of the main challenges the organisation faces is increasing the trainers and the number of training practices. To improve retention and encourage people to stay in training, Dr Emma Hamilton shared how they developed an accelerated programme.
The point of the programme is to encourage peer-to-peer support, in order to evolve as a group. Thistlemoor Medical Centre has therefore put in place face-to-face sessions to reinforce local training in a more interactive and dynamic way.
At the moment, Thistlemoor Medical Centre is looking to hire an extra 25 trainers, which is a big step forward.
“We’ve been working really hard to look at ways to make people happier in the role as a trainer or trainee.”
Dr Emma Hamilton
One of the points the speakers all agreed on was that the pandemic did encourage reflection and a renewed focus on what matters to us most. Primary Care workers have had to adapt and try to maintain a positive attitude in order to keep going.
Investing in programmes that support your workforce is critical, and will equip your staff to be more resilient and feel more fulfilled.
“It needs to become an “us” conversation and not a “me” conversation.”
Simon Shepard
Watch the webinar on-demand
To make the contents of the webinar accessible to those who weren’t able to attend on the day, we have made the full session available to watch on-demand. You can access the recording here.
If you have any questions about the webinar, or how Lantum can help you improve retention of your workforce, please get in touch.