Despite being the fifth largest employer in the world, the NHS remains heavily reliant on expensive recruitment agencies and fragmented staff-led initiatives, like WhatsApp, spreadsheets and....

“[The reset of the NHS] is a once-in-a-generation opportunity to make a difference to the way that we do things... to change, fundamentally, our behaviour and our practice as a health system.”

When it comes to the burning questions of what’s keeping GP practice managers up at night, we turned to Becky Malby, Professor of Health Systems Innovation, London South Bank University. Becky....